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IT Desktop Support Engineer Dubai UAE

Posted on 15/03/20 14:19 by Excelsior Group
location Dubai, United Arab Emirates
time Full Time
applications 0 Applications

IT Desktop Support Engineer
Axiom Technologies is an Australian based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.
IT Skills and Experience
In-depth knowledge of:
 Windows OS (e.g. XP, Vista, Windows 7, 10)
 Microsoft Office applications
 PCLaptop hardware
 PCLaptop peripherals, including printers
 Mobile devices
Basic knowledge of:
 Active Directory
 Exchange
 Apple OS
IT Qualifications
At least two of the following:
 PCLaptop OEM Maintenance Certification
 CompTIA A+ Certification
 Microsoft Certified IT Professional (MCITP) certification in the desktop area
 Microsoft Office Specialist (MOS) Certification
English Language Ability
(English requirements are the same for all levels of Technician)
Dedicated Engineers:
 Speaking Excellent
 Writing Excellent
 Reading Good
Key Competency Customer Focus
Develops:
 Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
 Takes proactive steps to exceed customer expectations and add value without unnecessarily hindering or putting pressure on self or Team s area of work
 Seeks customer feedback and acts on it
Key Competency Analytical Approach (Problem Solving)
Systematic:
 Systematically analyses the pros and cons of an issue and supporting data
 Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
 Weighs up options using the available data
 Seeks out and uses factual data when available
 Identifies if -> then relationships
 Relates and compares data from different sources
Experience in a similar role
 1 3 Years
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to imea-careers-uae@axiomtechnologies.com .
Company Industry
IT - Software Services
Department/Functional Area
IT Software
IT Desktop Support Engineer Dubai UAE


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